Responsible gambling

Responsible Gambling Page

At Retrozino Casino, we are committed to providing our players with a safe and responsible gaming environment. We understand that problem gambling can have serious consequences for individuals and their loved ones, and we want to ensure that all of our players make informed decisions about their gaming habits.

Setting Limits

We encourage you to set limits on your deposits, losses, and session time. This can help prevent excessive spending and minimize the risk of developing a problem with gambling. You can find more information on how to set these limits in the cashier or by contacting our customer support team.

• Deposit Limit: Set a limit on the amount you deposit into your account per day/week/month.
• Loss Limit: Set a limit on the amount you lose over a certain period of time (e.g. daily, weekly, monthly).
• Session Time Limit: Set a limit on the number of hours you spend playing games.

Cooling-Off Periods

If you feel that you are developing a problem with gambling or need to take a break from gaming, we offer cooling-off periods that can range from 24 hours to several weeks. This will temporarily block your account and prevent you from accessing it during this time.

• Short Time-Out: Take a short break from gaming for a specified period of time (e.g. 12 hours, 1 day).
• Long Time-Out: Take an extended break from gaming for a longer period of time (e.g. several days, weeks).

Self-Exclusion

If you feel that you are unable to control your gambling habits and need more extensive support, we offer permanent self-exclusion options.

• Permanent Self-Exclusion: Temporarily or permanently exclude yourself from our casino for a specified period of time (e.g. 6 months, 1 year).

Support Organizations

We take the issue of problem gambling seriously and want to ensure that you have access to support services if needed. We recommend visiting these websites for more information:

• GamCare: A leading organization providing counseling and advice on responsible gaming.
• Gamblers Anonymous: A self-help group supporting individuals struggling with problem gaming.

Please note that Retrozino Casino operates under an offshore license, which may not provide the same level of formal dispute resolution as a UKGC-licensed casino.